Right of withdrawal for individuals
When you purchase products from the Site, you have the right to withdraw your order within 14 days without giving any reason, except as stated below. If you wish to use your right of withdrawal, you must notify us within 14 days of receipt of the ordered product (“Refusal Period”). When you make your purchase via the Site, you have the right to open the package and examine the product to the extent necessary to determine if you are satisfied with it. Please note that some products are not covered by the right of withdrawal. The right of withdrawal does not apply to the following types of products: goods that have been manufactured accordingly to your specifications; sealed goods that cannot be returned for health or hygiene reasons; a product that can quickly deteriorate or become too old. A product order where cancellation is not valid, you will receive clear information about this. If a product has been sealed, do not break the seal if it wishes to exercise its right of withdrawal. The right to regret is thus terminated when you break the seal. Seal also refers to technical sealing (eg serial number). If you wish to use your right of withdrawal, you must send a clear and clear message to the Company before the expiry of the expiration date. For smooth handling, the message should include your name, address, order number, order date, email address and what products you regret if the order contains several products. The notification can be sent via our complaint and return form or the standard cancellation form that the Consumer Agency has prepared. Products will be shipped to us without unnecessary delay and in any event, no later than 14 days after the date you notified us of your decision to withdraw from the agreement. When returning products covered by the right of withdrawal, you will pay the return charge and will be responsible for the returned product condition from receiving the product until we receive it. We recommend that the product is shipped in original packaging and well packed with tracking code. If you regret your purchase, we will refund all of the payments we received from you related to this purchase. The refund will be made without delay and in any case no later than 14 days from the date of our notification of your decision to cancel your purchase. Refunds are made via the payment method you chose when ordering unless we have explicitly agreed otherwise. In any case, the refund will not cost you anything. We must wait for the refund until we have returned the item from you or until you submitted a proof that you returned the product, whichever occurs first.